PMW Customer Testimonials
Thank you for coordinating this service while I was out of the country. The timing was perfect and I am very pleased with the results. Although a little long in the tooth, y'all are keeping it running like new.
When I heard the dull, grinding noise coming from my Mercedes S55 I knew it was going to be something I wouldn't be able to fix myself. I had heard from friends with S-class Merc's that the liquid-filled motor mounts could cause noise as they aged and that they were expensive to fix through the dealership
I was expecting a $1500 service fee (an estimate from the Mercedes dealership) so I was pleasantly surprised to receive a $1100 estimate (which included a fix to a power steering pulsation sensor as well).
Paul and his team were the consummate professionals and delivered with rock-solid customer service in a timely manner. Will definitely use them again!
I have been a customers of Paul's for about 7 years, with two different cars. Paul is the type of mechanic you can only hope to find. He specializes in BMW's and is cheaper than the dealer, but just as qualified. Not only does he take care of what needs to be done, but also let's you know about things that need to be done without being pushy. I recently took my 7 series in for an issue with filling the gas tank. He spent countless time trying to diagnose the problem, but could not figure it out. Rather than trying to get me to pay for things that could potentially solve the problem, he said he could not figure it out and only charged me for the gas they put in the car. I would rather have a mechanic try everything they can think of and not charge me for services they are not positive will solve the problem. I ended up taking it to BMW where they isolated the problem, with Paul's help.
Every other service I have gone to him for (regular service, breaks, oil leak, etc.) they have been solved and done at a great price. There is something to be said for someone who wants to fix the problem and not just charge you for service you do not need.
Paul's has done everything they can to earn my business each time I go in, which I appreciate. I recommend them to everyone I know for BMW service.
I first went to Paul's when he was just getting started with his shop in 2000. I had a 98 M3 at the time. Since then I have used him for my '01 540i and my '03 M5. He has always been honest (BMW would tell me i needed a $1,000 repair so i would go to Paul for a 2nd opinion and walk out of there saving $900). Everything always done right.
Exceptional service as well.
It's with a bittersweet heart that I am selling my BMW. Paul has done all the work on the car for the last 3 years that I have been back in Austin. Luckily, my car was not inflicted with any 'demons' so most of the work that Paul and his team was routine maintenance of the oil change, battery, brakes variety. They completed all of that work on time and at budget.
I was very worried a couple of years ago when my AC started acting erratically. Dollar signs were dancing in my eyes. I called PMW, explained what was happening, and Paul told me right away he was 90% sure what the culprit was (a sensor/switch issue in the climate control module). I brought it in, he confirmed the diagnosis, and had me back out on the road in no short order and with a very reasonable repair bill.
Now that I am leaving the BMW family, and buying another pre-owned German car, I can only hope that I am lucky enough to find another independent shop like PMW that is as skilled in maintaining that make.
I have a 2006 BMW 650i. When the warranty ran out, I was dreading the cost of paying out-of-pocket for repairs. At the recommendation of Berli's Body Shop (by the way - BMW of Austin recommended Berli's body shop to me), I called Paul's Motor Werks. Paul is the only mechanic I ever trusted my BMW to. He does outstanding work at an extremely reasonable price. Paul was very professional, he clearly explained every issue with my vehicle, and he exceeded my expectations in quality and value. I would HIGHLY recommend him.
We have been customers of Paul's for years and I can't beleve I have not written a review yet..
Honest and reliable what more do you want from your auto Docs? Paul's specializes in BMW and Mercedes.
We took my wife's old BMW to Paul and never had any issues with his repairs or maintenance. We now take both of our Mercs there as well. If he can save you a few bucks he will. If we ever had a minor issue Paul will step right up and make it right.